Workplace Coach


Question: I run a small medical clinic and recently fired a problem employee who royally deserved termination. She never took responsibility for the serious and increasing errors she made; she constantly criticized our physician owner to hospital employees, and she broke company policy by establishing a personal relationship with a patient. She was also a pathological liar. I thought termination would put an end the damage she caused. No such luck. She’s… Read More

Question: I’m a small-business owner. I work directly with customers and rely on a full-time administrative employee to handle billing, filing, word processing and customer calls. When my long-term employee moved out of state last year after her husband lost his oil industry job, I placed an ad on Craigslist. A stream of unqualified applicants and spam quickly overwhelmed me. I hired “Debi” because she had eight years of office experience, even… Read More