Workplace Coach

Q: Several months ago one of my former employees, who’d left our agency, returned as my immediate supervisor. It’s been hell ever since. Before his return, I had been respected and allowed...

Do you fire an otherwise acceptable employee after he unintentionally creates widespread panic among those your organization has committed to serving? What if he’s a new employee who didn’t know better...

Q: My introverted, insecure, my-way-or-the-highway supervisor has an abnormally low threshold for anything resembling a suggestion. Though I have both technical and managerial skills and could be a wonderful resource for her,...

Q: I work in a medical clinic. A supporting staff member is supposed to work alongside any physician in a room with a sedated female patient, but we’re short-staffed and so...

You’ve met the predatory client and possibly even tangled with him. He or she makes life difficult for your staff, particularly your front desk employees, and possibly even for you because...

It started with Harvey Weinstein and gained unstoppable velocity when thousands of women posted true, painful stories using the hashtag #MeToo. Serious, long-buried sexual harassment complaints have rocked many workplaces –...

Q. I’m back in the job market and three questions interviewers ask always throw me for a loop. What do interviewers expect when they ask “tell me about your weaknesses,” “tell...

You’ve met the predatory customer. He or she makes work life difficult for others because his money, power or simply his status as a customer enable him to do so. Do...

“How the hell could he have been so stupid?” the manager asked when he called. “What burns me is this spring he asked me if he could skip the annual anti-harassment...

Question: I’m the senior manager at our branch. After I stopped one of our exempt employees from what I considered a paid time off (PTO) scam in which she repeatedly worked...