Workplace Coach
Managers who don't play fair.

Q: When I promoted “Alex” to sales manager, I knew there would be tension. Our best sales agents are ambitious and competitive and Alex has bruised a couple of the other...

What's the comeback plan for when a personal disaster creates a work disaster?

Q: Two days after I started a new job, my husband left me and I fell apart. I arrived late at work, cried during the work day and took personal phone...

is loud music in the warehouse a problem for any of your employees?

Q: We’ve gotten a complaint from one of our warehouse workers. “Steve” is older and works with a group of 20-somethings. They play loud rap music 10 hours a day. Steve...

Managers can be personally liable for actions in their workplace.

It comes as a surprise to most managers when a plaintiff names them personally as a co-defendant in a lawsuit against the manager’s company. The ugly truth? Personal tort actions against...

provide supervisory training when you promote employees to managerial positions

Q. When we promoted “Jack” as department lead, we thought we’d made the right choice. He knew every job in the department, was hard-working and completely committed to our company. Soon...

Mean coworkers and how to deal with them.

Q. Three years ago, a group of mean girls in the workplace made up false stories about me and ostracized me. I hadn’t done anything to deserve how they treated me....

don't make the same mistake starbucks did

Finally, if you learn one of your employees shows racial bias, particularly in an incident during a work shift, investigate the problem by reviewing video footage and witness accounts even if...

conduct stay interviews to keep valuable employees

Want to keep valuable employees? Conduct stay interviews!

can your company prevent you from dating a coworker?

Employers use these policies to outline how they will address consenting, romantic relationships between managers, employees and coworkers and to protect their company from potential problems caused by distraction, romantic conflicts...

why people lie and how to handle it

If you sense someone is lying to you, trust your internal compass and don’t second-guess yourself. If your empathy pushes you to discount what you feel or even to protect the...