Workplace Coach

Question:  For the last 15 years, I’ve dedicated myself to working hard to help a small business succeed. I’ve worn many hats, including those of safety cop, accounts payable/receivable bookkeeper, human...

Question: I work for an Alaska Native corporation. My job involves interactions with employees from subsidiary companies. When their employees come to visit, I frequently hug them, and I’ve been called...

Question: Our deli/cafe is open 12 hours a day — we catch both the “going to work” crowd and the “heading home” customers. We offer a wide variety of coffees, sandwiches,...

Rude people. Nasty comments. Uncalled-for-insults. If you treat others well, but occasionally or regularly interact with others who don’t care how they treat you, and you don’t want your feelings to...

Question: I’m not a public speaker — and I have two days to become one. Here’s the deal. Someone in our company made the decision that at each quarterly meeting an...

Question: When my company promoted me to supervisor, I was thrilled and determined to be the kind of supervisor I’d always wanted to work under – honest, fair, understanding and inspiring....

Question: My former co-worker, “Anne,” is now my boss and I don’t know if I can stay at my company under these conditions. Anne didn’t deserve her promotion. She’s not a...

The new business manager you hired—the one with the terrific resume and reference? It turns out she never worked for the employers named on the resume or knew the supervisors listed...

Question: When I started work here, I had high hopes and felt my employer would do things in the right way, given that they interviewed me thoroughly, spent a day orienting...

Question: When we fired “Earl” this morning after he screamed at his supervisor on two separate occasions, we were ready for him to blow up. Instead, in an eerily calm voice...