Workplace Coach

Monthly Archives: January 2017

Question: Our CEO just hired a new operations manager. To call her blunt is to sugar-coat what she does. She walks through the office dishing out insults “so that everyone knows what’s correct procedure and what isn’t.” This morning she stood over one of my co-workers and loudly proclaimed that “Jane” was doing a procedure exactly wrong and apparently had forgotten the guidelines laid down the prior week. She brags that this… Read More

Question: About twice a week, and only when I’ve just about had it with customers or my workload, I snap at coworkers. I don’t mean anything by it and later I always say I’m sorry. After a while, those I work with learn how to “take me” and there are no problems. Unfortunately, we have a new clerk in the office. She arrives at work all bubbly and wants to talk first… Read More

The final revenge of the fired employee: The manager makes an unwitting but critical mistake that unravels the firing decision or results in a painful payout to the employee. If you’d like to fire an employee without backfire, you need to consider good faith and just cause, then ask yourself twenty-two questions. Good faith Courts in multiple states uphold the doctrine of good faith and fair dealing. When an embittered fired employee… Read More

You put your blood, sweat and heart into your job and company. When a promotion came open, you thought it was yours. Except it wasn’t; you were passed over. What now? Should you read the writing on the wall and look for a new job, elsewhere? Or takes steps so you can snare the next, possibly even better promotion? Pro-act don’t react Before you jump on the Internet to look for a… Read More

Question: I work in a high-stress customer service position. My co-workers and I work hard, but our workload is extreme and our company gives us inadequate training and then judges us against unrealistic performance measures. Still, I like my co-workers and initially had a great supervisor who was highly supportive. Then, he got fired and the supervisor who replaced him is an absolute jerk. The company gives him free rein to intimidate… Read More

Question:  We have problems with “Keith,” an employee we hired three months ago.  Although Keith didn’t have all the skills we wanted, his glowing references convinced us he was the right candidate. We’ve since invested hundreds of hours in training him. The problem: Keith tells white lies and we can’t trust him. For example, when I asked him about an overdue report, he told me, “No problem, got it covered already.” When… Read More

Question:  A couple of weeks ago, you told employers to look up applicants on Court View before hiring them. When I read that, I realized that may be why I’ve sent out 50 resumes and never gotten one interview. I have the same first, middle and last name as a woman in town who has done some very bad things. Or is it something else like maybe my age? I’m sending you my… Read More

Question:  I expect to be fired tomorrow. I work for a small company owned by a man and wife, both of whom are semi-retired. The husband returns from lunch smelling of alcohol and enjoys “checking” on the work my co-worker and I have accomplished. When he’s seriously drunk, I find this annoying. I admit I have an attitude about this and if I snap at him, I later apologize. The husband also… Read More